Shipping Policy

Effective Date: [March 29, 2025]

At CHAPTER GIFTING, we strive to ensure timely and reliable delivery of your orders. Please read our shipping policy carefully before making a purchase.

1. Shipping Coverage

• We currently ship across India.
• International shipping is not available at this time.

2. Processing Time

• Orders are processed within 1-3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Customized or personalized items may take additional processing time, which will be communicated at the time of order placement.

3. Shipping Time & Delivery Estimates

• Standard delivery: 4-7 business days
• Express delivery (if available): 2-4 business days
• Delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, courier delays, or remote location deliveries.

4. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before completing your purchase.
• Free shipping may be available on select products or for orders above a specified amount.

5. Order Tracking

• Once your order is shipped, you will receive an email or SMS with tracking details.
• You can track your order using the provided tracking number through the courier partner’s website.

6. Delivery Issues

• If a package is delayed beyond the estimated time, please contact our support team for assistance.
• If the package is lost in transit, we will work with the courier service to resolve the issue.
• If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with photos as proof.

7. Address & Contact Details

• Customers must provide accurate shipping information at the time of checkout.
• CHAPTER GIFTING is not responsible for orders delivered to incorrect or incomplete addresses provided by customers.
• If an order is returned due to an incorrect address, reshipping charges may apply.

8. Cash on Delivery (COD) Policy

• COD service availability depends on the delivery location.
• If COD is available, customers must pay the full amount upon delivery.
• Refusing a COD order without a valid reason may result in restrictions on future COD purchases.

9. Delivery Partners

• We work with trusted courier partners to ensure secure and prompt delivery.
• Delivery services may vary depending on the shipping location.

10. Contact Us

For any shipping-related queries, please contact us at:

Address: 1 J 35 Hiran Magri Sector 5, Udaipur (Rajasthan) 313002

Phone: 9024361222, 8619717833

Email: chaptergifting@gmail.com